Responsible Gaming at 1112bet
Your Wellbeing Comes First

Our Commitment to Responsible Gaming

1112bet is committed to providing a safe, fair, and enjoyable gaming environment for all registered players across Bangladesh. We firmly believe that gambling — whether it is placing a bet on a BPL cricket match, spinning the reels on a slot from Pragmatic Play, or enjoying a live dealer table game powered by Evolution Gaming — should be a leisure activity undertaken freely by informed adults who are in full control of their choices and their finances.

Responsible gaming is not a box we tick; it is a core part of how 1112bet operates. From the moment you create an account on our platform, a comprehensive set of player protection tools is available to you. These tools are designed to help you set boundaries, monitor your activity, and step back whenever you feel the need. Our customer support team — available in English 24 hours a day, 7 days a week — is trained to assist any player who raises a concern about their gambling behaviour.

The principles that guide our responsible gaming programme are:

• Entertainment first: Gambling on 1112bet is intended as a form of entertainment. It is not a reliable way to make money, and no player should gamble with funds they cannot afford to lose.
• Informed players: Every player has access to clear information about the odds, the nature of each game, and the statistical likelihood of winning. Transparency is non-negotiable.
• Player autonomy: You are in control of your account. 1112bet provides tools, but you set the parameters — and we enforce them without question.
• Zero tolerance for underage gambling: The 1112bet platform is strictly for adults aged 18 and above. Age verification is a mandatory step in our registration process.
• Proactive intervention: Our platform monitoring systems are designed to detect patterns associated with problem gambling. Where such patterns are identified, our team will reach out proactively to offer support.

Age Restriction (18+ Only)

During the account registration and KYC (Know Your Customer) verification process, 1112bet requires all players to confirm their date of birth and submit a valid government-issued identification document — such as a National Identity Card (NID) or passport — that confirms they are aged 18 or above. Accounts that cannot be verified as belonging to an adult will not be activated, and any deposits made by an unverified minor will be returned in full.

The measures 1112bet uses to enforce its 18+ policy include:

• Mandatory age declaration at the point of registration — all applicants must confirm they are 18 or older before proceeding.
• Document-based KYC verification — a copy of a government-issued ID confirming date of birth is required before withdrawals are processed and before higher deposit limits are granted.
• Account suspension for any account where there is reasonable suspicion that the account holder may be under 18, pending verification.
• Immediate closure of any account confirmed to belong to a person under the age of 18, with all funds returned to the deposit source and relevant data deleted.

If you are aware of a minor who has gained or is attempting to gain access to the 1112bet platform, please report this immediately to our support team at [email protected]. We take all such reports seriously and investigate them as a matter of priority.

Warning Signs of Problem Gambling

For most people, gambling on 1112bet is an entertaining pastime — a way to add excitement to a BPL T20 match or enjoy a few rounds of slots after work. However, for a small number of individuals, gambling can develop into a harmful pattern that affects their finances, relationships, and mental health. Recognising the early warning signs is the first and most important step toward getting help.

Ask yourself honestly whether any of the following statements apply to you:

Self-Assessment Questionnaire

The following self-assessment questions are adapted from widely-used responsible gaming frameworks. Answer each question as honestly as you can. There are no right or wrong answers — this is a private exercise for your own benefit. If you answer "Yes" to three or more questions, we strongly encourage you to make use of the player protection tools described in Section 5, or to contact our support team for a private, judgement-free conversation.

Player Protection Tools

1112bet provides every registered player with a suite of practical, easy-to-use tools designed to help you maintain control over your gambling activity. These tools can be accessed through your account settings at any time or activated immediately by contacting our support team at [email protected]. All requests are processed promptly — deposit limit reductions and session limits take effect immediately, while increases are subject to a 24-hour cooling-off period.

The following table summarises the key parameters of each limit type available on 1112bet:

Self-Exclusion at 1112bet

Self-exclusion is the strongest player protection tool available on the 1112bet platform. When you request a self-exclusion, your account is fully suspended for the duration of the exclusion period, and all 1112bet promotional and marketing communications — including bonus notifications, newsletters, and promotional SMS messages — are stopped immediately.

Self-exclusion at 1112bet works as follows:

• Request submission: Contact [email protected] with the subject line "Self-Exclusion Request" from the email address registered to your 1112bet account. State the duration you require: 6 months, 1 year, or permanent exclusion.
• Account suspension: Your account will be suspended within 24 hours of your request being received and verified. You will receive an email confirmation once the exclusion is active.
• Marketing cessation: All promotional communications will cease immediately upon receipt of your request — you do not need to wait for the 24-hour suspension window for this to take effect.
• No new account registration: Attempting to register a new 1112bet account while under a self-exclusion is a violation of our Terms & Conditions. Any account found to have been created by a self-excluded player will be immediately closed and any deposits returned.
• Account balance: Any funds held in your account at the time of self-exclusion will be returned to your registered bKash, Nagad, Rocket, or bank account. This process is completed within 5 to 7 business days.
• Reinstatement (time-limited exclusions only): At the end of a 6-month or 1-year self-exclusion period, your account will not be automatically reactivated. You must submit a written reinstatement request to [email protected]. A 7-day reflection period is applied before reinstatement is processed.

Protecting Minors

1112bet takes its responsibility to prevent underage gambling extremely seriously. Beyond the age verification measures described in Section 2, we strongly encourage parents and guardians in Bangladesh to take proactive steps to ensure that young people in their households cannot access online gambling platforms — including 1112bet.

Practical steps you can take at home to protect minors from accessing gambling content:

• Use parental control software: Install reputable parental control tools on shared devices. Software such as Net Nanny, Kaspersky Safe Kids, and similar products can block access to gambling websites at the device or router level, ensuring young people cannot reach platforms like 1112bet even if they try.
• Keep login credentials private: Never share your 1112bet username or password with anyone, including family members. Store your login details securely and ensure that your device does not auto-fill your 1112bet credentials when accessed by others.
• Log out after every session: Always log out of your 1112bet account when you have finished playing, particularly on shared devices or on mobile phones accessible to younger family members.
• Secure payment methods: Ensure that your bKash, Nagad, Rocket, or bank account details linked to your 1112bet account are not accessible to minors. Do not allow children to use your mobile financial service applications unsupervised.
• Open conversations: Talk to young people about the realities of gambling — including the statistical likelihood of losses — in an age-appropriate way. Informed young adults are better equipped to make responsible decisions when they reach legal age.

Getting Help & Support

If you feel that gambling has become a problem in your life — or if someone you care about is struggling with their gambling behaviour — reaching out for help is the most important step you can take. 1112bet's support team is always available, but we also encourage players to seek professional support from trained counsellors and organisations that specialise in gambling-related harm.

Here is how you can get help:

• 1112bet Support Team: Contact us directly at [email protected] — available 24 hours a day, 7 days a week. We can activate any of the player protection tools described in Section 5 on your behalf immediately, and we can point you toward additional resources relevant to your situation.
• Talk to someone you trust: Sharing your concerns with a trusted friend, family member, or colleague can be a powerful first step. You do not have to address a gambling problem alone.
• Professional counselling: A qualified mental health professional or addiction counsellor can provide structured, evidence-based support for gambling-related difficulties. Your GP or a local health centre in Dhaka, Chittagong, Sylhet, or any other Bangladeshi city can provide a referral.
• International resources: Organisations such as Gamblers Anonymous (www.gamblersanonymous.org) operate a global network of peer-support groups and provide free resources for individuals and families affected by problem gambling. Their materials are available in multiple languages and can be accessed online.
• Use 1112bet's self-exclusion tool: If you feel unable to stop gambling on your own, requesting a self-exclusion (Section 6) removes access to the platform entirely and provides a structured period of enforced distance from gambling activity.

For immediate account protection while you consider your next steps, you can request a cooling-off period or deposit limit reduction right now by emailing [email protected]. There is no minimum wait time and no requirement to provide a detailed explanation — your request will be honoured promptly and without judgement.